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Devoir 1 Anglais BTS tourisme

Cours : Devoir 1 Anglais BTS tourisme. Recherche parmi 298 000+ dissertations

Par   •  19 Mars 2019  •  Cours  •  581 Mots (3 Pages)  •  535 Vues

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Anglais: Devoir 1

Part 1- Jobs

Q1 : Hélène needs to speak English in different situation, such as :

-When she have American or English tourist,

-Also when her client are Russian, Japanese, Chinese... and if they didn’t bring their own guides,

-Finally because over july and august, many tourist sites only propose english or french presentation, so she must be able to present in english

Q2: If Hélène know the site, to prepare the presentation, she doesn’t have to make any research, and she adapt the presentation in function of her client and their level if interest, for example if they are specialist she will make a presentation with more detail than if they where school student.

If she’s not familiar with the site, she prepare her note in english as the same way she would prepare in french. She collect information, sort them and put them in the right order, then she makes notes about those information.

When it’s the first time she present a place, she prepare her note like explained just before then she exercise her presentation with her friends.

Finally, if she needs to use new, technically words, she use her relation with teachers from England to know how to pronounce them.

Q3: If anyone have to prepare a presentation in English, Hélène have some advice:

-Don’t make a text, just take few notes

-Don’t read your notes or text, you would loose the attention of your client

-Use simple and clear english, some of your clients may not speak english very well so they have to understand everything

-Don’t use to much technical words, adapt your presentation because they could be not that much interested

-Finally, try to put some key words with their definitions in your presentation to teach them some interesting stuffs.

Part 2- Welcoming

1.Greet the group : “Good morning everyone”

2.Introduce yourself: “My name is Hélène and I’m your guide”

3.Say what you are going to show your group: “This morning we are going to visit the grounds and the interior of the chateau”

4.Ask people to do something: “If you’d like to follow me, we can start our visit”

5.Attract people’s attention to something: “Over there you can see..”

6.Indicate exactly where something is: “If you look down there by the river, right next to the chateau, you can see..”

Part 3- A message

First Email:

Bonjour Jean-Pascal,

J’ai reçu un appel de Claire Hugues pour remplacer


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