English Mail and Phone

Business English

1. Making a call

1. Introduce yourself

• Hello, this is Sarah Smith
• Good morning, this is Sarah, I’m calling you for…
• This is Sarah Smith speaking

1. Explain the for your call

• I wanted to talk about…
• I want to place an order

1. Make sure you are speaking to the right person

• I would like to talk with…
• Is it the HR manager speaking ?
• Could you put me through to…

1. Identify yourself

• This is Moichael O Reazy
• MO’R
• MO’R, company name, what can I do for you ?
• I’m MO’R

1. Find out who is calling

• Who’s asking ?
• Could you introduce yourself?
• Could you please tell me your name

1. Ending the call

• See you later
• Thank you for calling
• Have a nice day

1. Email writing

1. Subject line

• Short and specific

1. Salutation

• Formal – First contact : Dear Mr Green / Dear Sir…
• Less formal – Subsequent contact : Dear John
• Informal : Hello

1. Opening sentence

• Explain why you are writing

• I’m sending you this email because…
• With reference to…
• Further to…
• Following…

• Never put “Hello” in subject → SPAM

1. Be polite and diplomatic

• Be gentle so that you don’t cause offence.
• Always say please and thank you.

1. Conclusion

• Tell the reader what you expect next.

1. Close

• Formal salutation = Formal close.
• Less formal salutation = less formal close.

• Regards
• (your) faithfully
• Best regards
• Kind regards
• See you ! Xoxo.

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