Vocabulaire hôtelier anglais

1-Vocabulary

dialogues for reserving rooms/checking in

2-Complaints for methodology respond to complains in peson

«  respond to complains in writing

>important for final exam

(homework noted)

3-Role play-noted

Vocabulary

Customer:

>buy general product or service

-guest in hotel

-visitor in tourism office/museum

-passenge in trains/plains

-shopper

Client :

>individually designed product

>insurance policy

CONSUMERS: economic term

Facilities and services

(faire un joli tableau après et tout verifier car melanger)

In the hotel room

bed, shower, tv, toilets, AC, sink, windows, pillows, bathrobe, lamp, upload, carpet, dressing, sheets, kettle, chair, hair dryer, glass, shampoo, curtains, door, slippers, phone, cot, sofa bed, blankets, bolster, bedside table, safe, smoke detectors, mirror, hangors

swimming pool, reception, sona, distributor, porter, elevator, suite et ensuite (bien different), toiletries, towels, bathmat, shower curtain, taps, extractor fan, keycard, bidet

in the hotel:

lobby, front desk, bar, restaurant, breakfast room, lift tolerator, tourist information, spa, sauna, gomes room

Around the hotel

penthous, aparthotel, carpark, garden, tennis court, golf, meeting room, shuttle, taxi, car rental services, currency exchange, creche, doorman, bell boy, concierge

UK: ground floor, first floor, second etc

USA : first floor, 2nd etc, en haut penthouse

> en partant du bas>Role playing

You’re a receptionist with client

Speak about all

Don’t stay sans rien faire

Speak ever in the lift

Never leave blanks speak about everything

>Role playing

Mrs BreakBones decides to leave a day earlier. She comes at the desk without notice and asks for her bill. High season

Know the hotel policy

knowing if you should make them pay the night not used

knowing if they’re repeat clients

you could offer night for a future stay

explain

...