Un bon management (document en anglais)

In every large organization, there's a hierarchy of management that keeps the whole operation running smoothly. A good manager acts as a facilitator while blending into the background, tweaking small things here and there to great effect. Being a good manager is about calmly leading and showing by example. It's one of the toughest jobs out there — in part because you have to manage egos and expectations — and also one of the least acknowledged. Despite this, there are several tricks of the trade that will help you successfully manage all your responsibility, in style and with verve.

Motivate people. Why are the employees there? What keeps them with your organization and stops them from going somewhere else? What makes the good days good? What makes them stick with the organization after a bad day or a bad week? Don't assume it's money - most people aren't that one-dimensional. •Remember, our values are what make us "tick." If you manage by respecting your team's values, they will give you their best effort.

•Ask the employees how they're liking their job on a regular basis. Encourage them to be honest with you. Then take action based upon what they tell you.

•Offer perks that your employees will value. If health is important to them, give them time to go to the gym and work out. If their family is important, respect the time they may need to send their kids off to school in the morning or pick them up in the afternoon.

...