BTS Chat Anglais Entrainement

Chat – Sujet n°13

Problem:

You are the IT manager of a small publishing company and you have received the following message from the Public Relations Manager

“Some of our online subscribers can't log in. They keep receiving a message telling that their password is not valid. Could you please fix this problem?”

You are the IT Manager.

The examiner plays the part of the Public Relations Manager

[pic 1]

PRM :        Hello

IM :        Hey

PRM :        Some users have problems with their passwords.

IM :        Yes! Can you tell me more?

PRM :        When they want to log in, it’s written that their passwords are wrong.

IM :        Did you try to click on “password forgotten”?

PRM :        I ‘ve tried but it's not working.

IM :        Most often, it is the difference between upper and lower-case characters.

PRM :        We paid attention to the characters but it’s still not working.

IM :        The keyboard  may be switched to American keyboard (qwerty). You have to press the "a" key and see if the computer returns an "a" or a "q".

PRM :        This worked for some subscribers. However, some still have problems.

IM :        Good! Have these users already logged in?

PRM :        Yes! They wanted to check their accounts and when they tried to connect, it did not work.

IM :        Have you detected another problem on the site?

PRM :        Hum… I don't think so, maybe.

IM :        It may be a synchronization error. I’ll reboot the server as soon as possible.

PRM :        Ok thank you, what can I do in the meantime?

IM :        I would ask you, check if the usernames and passwords are correct.

PRM :        What do you mean?

IM :        The passwords may be incorrect because of special characters.

The accounts may also have been stolen and their access changed.

PRM :        It's hard to imagine, isn’t it?

IM :        Why not?

In addition, hardware compatibility must be ensured, the browsers or operating systems might not be up-to-date.

This could cause bugs in various places.

Moreover, I already saw that this caused a problem of encoding.

PRM :        And, how do you know if this is the case?

IM :        Enter the following command into a terminal:    sudo locale-gen fr_FR.UTF-8

Once done, try again and tell me.

PRM :        Ok it's done, I asked a user to try again but it failed.

IM :        Okay.

However, at the first connection, the user is asked to choose a new password. Did they do it correctly?

PRM :        Logically

IM :         Very well, in this case, send me all the mails of the subscribers who have problems to return them an email with new provisional passwords.

...