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Training Report

MIA 5 Overseas Placement

VERDILLON Alexis

Table of Contents

I. Identity Card 3

A. Michelin 3

1. History 3

2. Economics informations 4

B. Tigar Tyres 5

1. History 5

2. Economics Informations 6

C. Products and Customers 7

1. Products 7

2. Customers 8

D. Competitor and Market 10

II. Description of the mission during placement 11

III. Works Methods 13

A. What is an ERP? 13

B. Sales Order 14

C. TX interface 15

D. Shipment 16

E. Shipment Documents 17

1. Packing Slip 17

2. Invoice 18

F. Process UOT and T3 customers 19

IV. Summary of internship 20

V. Your attitude in the field 21

VI. Remarks and recommendations 21

VII. Self-evaluations 22

Appendix 23

1. Bill of lading 23

2. Packing Slip 24

3. Invoice 25

I. Identity Card

A. Michelin

Michelin (SCA Compagnie Générale des Établissements Michelin) is a tire manufacturer based in Clermont-Ferrand in the Auvergne region of France. It is one of the three largest tire manufacturers in the world along with Bridgestone and Goodyear.

In addition to the Michelin brand, it also owns the BFGoodrich, Kleber, Tigar, Riken, Kormoran and Uniroyal (in North America) tire brands.

Michelin is a notable for, its Red and Green travel guides, its roadmaps. Michelin manufactures tires for space shuttles, aircraft, automobiles, heavy equipment, motorcycles, and bicycles. They produces tires in France, Spain, Germany, the USA, the UK, Canada, Brazil, Thailand, Japan, Italy and several Other Countries.

1. History

André Michelin and his brother Edouard Michelin founded in 1889 Michelin & Cie, near the Place des Carmes, in Clermont-Ferrand, on a plot of 12 hectares. At that time, fifty-two people work in the company. Since then, the head office is still located in the same location.

In 1891, the Michelin brothers develop removable bicycle tire.

In 1898, the Michelin man, "Bibendum" is created by the designer O'Galop.

In 1900, the first Michelin Guide, which is nicknamed the "Red Guide", helps travellers in their movements by giving practical information as well as hotels and restaurants list.

In 1906, Michelin installs its first plant outside of France in Turin.

In 1908, Michelin produced the first "twinned" tire for trucks.

In 1926, sees the publication of the regional tourist guide (future "Green Guide").

In 1910, Michelin enters the market of road signs with platemaking.

In 1918, the first prototype angle terminal (terminal Michelin), traffic element with four faces, is created; it takes its final shape in 1928.

In 1931, the use of road signs Michelin devices is officially approved. These are the Michelin terminals, but also the "walls", “plaques” and “Posts”.

In 1929, sees the development of the railcar, light rail car whose wheels are equipped with special tires invented by André Michelin.

In 1946, Michelin patents the radial tire, marketed in 1949 under the name Michelin X. The commercial success of the radial tire will result in a significant expansion of the group.

In 1981, Michelin absorbs Kleber tire factories and in 1989, the group bought Uniroyal Goodrich Tire-to increase its presence in the United States.

The firm has in 1992 its first Energy tire, designed to reduce fuel consumption.

In 1996, Michelin invented the PAX System, the unseatable tire to roll even if the puncture.

In 2001, the Via Michelin website is created.

In 2004, the company introduced the Tweel, a revolutionary airless wheel concept. Inexplosable and indestructible, this wheel is designed for low profiles.

In 2010, creation of an investment program to commission, from 2012 to 2014, four new plants in China, Brazil, India and the United States.

In 2012, Jean-Dominique SENARD, Chief Financial Officer since 2005 and which is not a member of the family, takes the company's head.

2. Economics information

The capital is divided as the following manner:

     Non-resident institutional investors: 61%

     French institutional investors: 26.2%

     Individual shareholders: 11.2%

     Personnel - Group Savings Plan 1.6%

Financial data In millions of euros 2009 2010 2011 2012 2013 First half 2014 Net sales 14 807 17 891 20 719 21 474 20 247 9 673 Operating income 862 1 695 1 945 2 423 2 234 1 072 Operating margin 3,0% 9,5% 9,4% 9,3% 10,2% 11.1% Net income 104 1 049 1 462 1 571 1 127 624 Equity 5 495 8 127 8 101 8 501 9 256 9,436 Net debt 2 931 1 629 1 814 1 053 142 892 Free cash flow 1 507 426 -19 1 075 1 154 243

B. Tigar Tyres

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