E-banking, rapport de stage.

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Preface

The National School of Commerce and Management CASABLANCA, established in 2007, is a top school that provides marketing training, foreign trade, audit, management accounting and financial management.

It prepares students to achieve a major role in businesses and access to key positions in the highest companies.  The school has a strong training potential and professional support through an academic and administrative staff very competent.
It has the support of business partners that helps students creating direct contact with many companies which contributes to develop their skills and knowledge. Thus, it is distinguished by the diversity of the subjects taught and activities organized in the school. The educational strategy of the school's teachers is based on: case studies, presentations, research reports, analysis and synthesis.

This report documents the work supervised by M.GASSEMI Karim and done by a group of 11 students in the fourth year of National School of Business and Management of Casablanca.

It gives a clear study of Human resources Management department of Renault-Somanca Morocco, and it specially present the result of two interviews elaborated with Mrs. Fatimazahra AZZAOUI; the responsible HR of Renault Somaca Casablanca and Mr. DHIROUSSI Head of Shared Service Center at the HR department.

We have tried our best to do a clear and correct report. We hope that we succeed in our attempt.

Acknowledgments

                  This study is based on the interview with Mrs. Fatimazahra AZZAOUI and Mr. DHIROUSSI to whom we wish to express our deep gratitude. They had the kindness to accept to meet us in their office and guide us me through an interview

They took the time to answer all our questions. Moreover, they kindly shared with us their experience and gave us many advice, which allowed us, to finish this work and to have a clearer vision of the department of human resources Management. We would like also to thanks our teacher Mr.Karim Gassemi, for giving us the opportunity to do the interview within Renault-Somaca(Morocco),and for his quality of teaching. Through HRM course, we realized both the importance and the role of human resources management in companies. [pic 10]

For us it was a unique experience and it was a pleasure to do this work under his supervision.

Content pages :

• Preface…………………………………………………………………………………………..…………………….………………………….……1
• Acknowledgments……………………………………………………………………………………..………………………………………….2
• Content pages…………………………………………………………………………………………………………..…………….…………….3

1. General introduction…………………………………………………………………..…………………………………………………………5

1. Presentation of the mission of the final project………………………………….……………………………………………………….5
2. Project Team presentation and the role of the each member of the team……..…………………………………………..5

1. Presentation of the company, its industry and its internal organization….…………………………………………….6

1.  Description of the company's industry………………………………………………………….……………………………………………6
2. History Development of Renault…………………………………………………………………….……………………………………………7
3. Portfolio Analysis of the company's products and services…………………………..……………………………………………..8
4. Preparation and analysis of the SWOT matrix (Levels 1 and 2)………………….……………………………………………….13
5. Recommendations for development…………………………………………………………………………………………………………14

1. Organization and roles of the HR function……………………………….………………………………………………………….14

1. Organization of the Company in Morocco……….………………………………………………………………………………………..14
2. Missions of the Human Resources function…………………….……….…………….…………………………………………………16
3. Description of the strategic role of human resources management (positioning the

Role of Director of Human Resources on the model of Ulrich (2000) and the model

 of Charles-Henri Besseyre des Horts (2010)……………………………………………………………………………………………………20

1. Brief description of different projects and project management of Human Resources……………………………..23
2. Analysis of the distinctive values of the Human Resources department compared

to major competitors on the market………………………………………………………………………………………………………….25

1. Analysis of Administrative Management Human Resourcesprocess…………………………………………………….26

1. Description of the different activities of the administrative management

of Human Resources………………………………………………………………………………………………………………………..………..26

1. Description and analysis of the activities of the management of trade unions…………………………………………..29
2. Description of the budget development Human Resources process……………………………………………………..…..31
3. Identification and analysis of practices relating to social management control………………………………………...31
4. Recommendations…………………………………………………………………………………………………………………………………….31

1. Analysis of Human Resources Development process………………………………………………………………………….32

1. Description of the training process…………………………………………………………………………………………………………...32

• Training process…………………………………………………………………………………………………………………………….36
• Description of the strategic role of training……………………………………………………………………………………37
• Development and operationalization of the training plan……………………………………………………….…….37
• Quantified Indicators 2011/2012/2013…..……………………………………………………………………………………..37

1. Description of the recruitment process……………………………………………………………………………………………………..37

• Recruitment process………………………………………………………………………………………………………………………38
• Description and analysis of the recruitment policy…………………………………………………………………………40

1. Description of the evaluation process……………………………………………………………………………………………………….40

• The annual evaluation process……………………………………………………………………………………………………...40
• Identify strategic implications of training evaluation, management career and high potentials)……………………………………………………………………………………………………………………………………..46

1. Analysis of the Human Resources Information System………………………………………………………………………..47

1. Description of HRIS components……………………………………………………………………………………………………………….47
2. Description of the steps of implementation of HRIS………………………………………………………………………………….52
3. Description of the role of HRIS for supporting the activities of Human Resourcesmanagement……………………………………………………………………………………………………………………………..54

1. General Conclusion……………………………………………………………………………………………………………………………..55

• Bibliography…………………………………………………………………………………………………………………………………………56
• Webography…………………………………………………………………………………………………………………………………..……56
• Appendix……………………………………………………………………………………………………………………………………………..56

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1. General introduction

1. Presentation of the mission of the final project

Even if HRM is a subject that we already treated and developed in our course, identifying the role of the human resources management department in Moroccan companies is still the best way to understand and have a clear idea about HRM department.

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