Nonverbal communication

Nonverbal communication is the single most powerful form of communication.

Some experts believe that over 90% of communication is non-verbal.

It’s important because very few people can consciously manipulate their non-verbal cues.

We’ve all had that feeling that something isn’t all it seems to be when interviewing someone or chatting with colleagues.

That’s because non verbal cues either support or contradict spoken messages. Even the pace or style of speech contributes to the non-verbal equation.

It’s more than just body language.

More than voice or even words, nonverbal communication cues you in to what is on another person’s mind.

Nonverbal Communication in Business

A. Definitionof non verbal behavior

Behavior and elements of speech aside from the words themselves that transmit meaning. Non-verbal communication includes pitch, speed, tone and volume of voice, gestures and facial expressions, body posture, stance, and proximity to the listener, eye movements and contact, and dress and appearance.

Research suggests that only 5 percent effect is produced by the spoken word, 45 percent by the tone, inflexion, and other elements of voice, and 50 percent by body language, movements, eye contact, etc

B. Types of Non verbal Communication

There are many different types of nonverbal communication. Together, the following nonverbal signals and cues communicate your interest and investment in others.

1) Facial expressions

The human face is extremely expressive, able to express countless emotions without saying a word. And unlike some forms of nonverbal communication, facial expressions are universal. The facial expressions for happiness, sadness, anger, surprise, fear, and disgust are the same across cultures.

2) Body movements and posture

3) Gestures

4) Eye contact

Eye contact is also important in maintaining the flow of conversation and for gauging the other person’s response.

5) Touch

Space

Have you ever felt uncomfortable during a conversation because the other person was standing too close and invading your space? We all have a need for physical space, although that need differs depending on the culture, the situation, and the closeness of the relationship. You can use physical space to communicate many different nonverbal messages, including signals of intimacy and affection, aggression or dominance.

6) Voice

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