Anglais, dialogue

Business communication situation 2

- Sales Departement of Haddows Trading, good morning.

- Hello, I’d like to speak to Léna Bernard, please.

- Speaking.

- I’d like to place an order for fifteen green skirts, please.

- Of course, could I take your account number please?

- My account number is VX980

- Perfect, this will make you a total of 125 dollars. The price includes 15% of taxes.

- Is this possible to have a little discount of 30%?

- We can’t do such a big discount only 10% is possible

- It looks fine to me thanks

- Nice, so your order reference is: HTGS899. Could you tell me the delivery address and your name please?

- Of course, my address is 144 Hilton Lane, Prestwich, Manchester, M25 9QY and my name is... Please sem them asap I really need this order.

- Thanks, don’t worry you will receive the order this afternoon

- Perfect, I'd like to know if the shipping was free.

- Yes, the delivery costs are free, everything is taken care of, as the insurance.

- Perfect

- Do you need another information?

- No everything fine, goodbye have a nice day.

- Goodbye.

Phone call situation 1

- Sales Department, good morning. (ch)

- I’d like to speak to Charlotte Kreutzberger please. (c)

- Speaking

- This is a repeat order, I ordered two drill pieces 5 days ago and I still received nothing. I’m not happy about this this is unacceptable. I really want to know what’s happened to it.

- I understand you’re angry, i’ll look into it immediately. May i have your name please ?

- My name is Léna Bernard.

- Can i have your account details, please ?

- My number account is HK568 and my order reference is 965/LQ

- Thanks and when did you place the order ?

- Five days ago

- So according to my information the order was delayed by two days because of a strike. We apologize for the delay of delivery.

- This is a real problem for me, i demand a discount.

- I’m sorry but this is not possible

...