Anglais BTS HR

                                        Anglais (LV1) code CNED 8176 - Devoir N°1:

1. Identify the following document and then summarize it. (4 points)
This document is an extract from an article published in Caterer and Hotel Keeper, on May 2nd 1991.
The article is entilled: Waiting in the wings.
First, the article is about an announcement of job search, with the qualities required to be a good waiter.
It raises the problem of walking often long hours. It highlights importance to be in very good health and to accept that the financial reward will not be always big. Then, in a second part  the writter, Roger Capisano (waiter from 1945 till 1962) recalls his personal work experience.

2. Find out about the qualities and skills required to be a good waiter/waitress. (4 points)
Qualities required to be a good waiter, from whom the essential work consists in waiting. The candidate should be one extrovert, avid to walk often long and not social hours, to be in very good health and to accept that the financial reward will not be always big. To be a person in the spirit of excellent team, with style and panache, a common sense of humor and love of people. The candidate should have developed an excellent memory, to be able to count, to be disciplined, to even-tempered and, chiefly, a diplomat.

3. Find out how waiters and waitresses are considered in Britain. (3 points)
We rarely give in this country to the waiters the respect they deserve. In opposition to some countries such as France, Italy or the United States, in Great Britain, the waiters are often misconsidered. Their work is all about submission and the English people often had to matter on European immigrants to supply the good service they require. It's usual to be badly paid, the chances of promotion are limited, and often your potential is only to become the director of restaurant. Contrary to the leaders, who in background, win embraces and celebrity. But it is too often forgotten that without waiting for the staff supplying the good service, the excellent food would lose its impact!

4. Explain the following sentence from the text, The restaurant is a stage. (4 points)
This sentence refers to the restaurant as a stage. We can considered that the customers are treated as guest who must be compleately enchanted by the treatment they received. The waiter will have to make them feel special and nothing from what happens behind the kitchen door should be visible. Restaurant is a stage where the actors are the waiters (and the entire staff).  Customers can be comparabled to the public, of a theater or a cinema, because they are only spectators. Everything takes place in the kitchen, as in the entertainment, behind the scenes. So, we can thus say that every service is like a representation.

5. Branching out : What do you think of tipping? (5 points)
The practice of the tip was mainly eliminated these last years and replaced by suitable salaries. But most of the waiters are not full-time used and very often even on extra. The tip is thus for them, as long a necessity, that a gratitude to upgrade their work. From a regular, for then on it appears as elegant, essential and well raised, to leave a tip even when the service is included. In some countries such as the United States the service is not included and you have to add a percentage for the service. Each customers evaluate the service of the waiter and tips in consequences. It's like a win win deal. Waiters are giving their best to please the customers and customers reward them with great tips that rewards them and encourage to poursue the good service they are offering. Most of the time, in countries where service is included, we don't really pay attention to the service offer by the waiter, as if it was just a simple part of their job to serve, whatever they are nice, patient, efficace or busy... Tipping is like a tradition.

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