Lettre de plainte English

Receptionist

Good morning. Crown Plaza. Denise s_________.

How can I h________ you?

What w_______ you like to know?

Yes, there is 2 swimming p_____ at our hotel.

Yes, we h_______ a car-park at our hotel.

Do you n_______ any more information?

It’s 100 euros including b__________.

W_______ would you like to check-in?

How long would you like to s_________ for?

Could I h_________ your name please?

Could I have your t__________ number please?

Could I have your e__________- address please?

Could you t________ me your credit card details please?

Thank you. I’ll s_______ you a confirmation email.

Have a nice d_________. Goodbye

Guest

Good morning. I’d like some i___________ about your hotel p________.

Could you tell me if t________ is a swimming pool at your hotel please?

I’d like to k_______ if you have a car-park at your hotel.

Yes, how much is a d________ room?

Could I b__________ a double room please?/

I’d like to r_________ a double room please.

I’d like to c_________-in on the 1st of November.

I’d like to stay for 5 n__________.

It’s _________________________.

It’s _________________________.

It’s _________________________.

My credit c________ number is ______________,

my e_________ date is _________ and

my s____________ code is _____________.

Thank you. The s_________ to you.

Receptionist

Good afternoon. W__________ to Crown Plaza.

Could I have your p__________ please?

Could you f________ in this form and

s_______ here please?

Here’s your k___________.

Room 215 is on the s_________ floor.

The s_________ are on the left and the lift is over there on the right.

It’s from 7am to 10am in the b_________ room.

Do you n________ anything else?

Yes, of c________.

Do you need a__________ else?

E_________ your stay here.

Guest

Good afternoon. My name is John Pujol.

I have a r_____________ for two nights.

Yes, h________ you are.

Yes, of c__________.

Thank you.

Where’s the l_________ please?

What time is breakfast?

Yes, could I have a w_______-up call at 6am please?

No, t__________ you.

Thank y________.