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Étude de l'hôtel Dorval (document en anglais)

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EXECUTIVE SUMMARY

It is a compulsory internship report which was assigned to me, for this I had the great opportunity to do an internship at the Quality Hotel Dorval for 8 weeks. The Quality Hotel Dorval is a hotel chain owned by the Harilela Group. I am making this report on the experience gained with that internship.

1. HISTORY OF THE HOTEL

‘’The Harilela Group which is wholly owned by the Harilela family, is a Hong Kong based private company with over thirty-eight years of experience in the investment and development of hotels in Hong Kong, China, the Far East, Europe and USA.

The strategy for the Harilela Group is based on making our hotels and hospitality related ownerships the preferred choice for the guests. This produces financial returns for the shareholders, making our establishments the preferred choice and in turn, increasing our distribution and returns on the property. Our continued focus on customer preference has resulted in the acquisition of a range of brands, each serving a different segment of the international hotel and leisure market.

The group diversified its interests into hotels in 1961 when Imperial Hotel, Hong Kong was first acquired. Over the last three decades, the Group has spread its investments to the healthcare and food and beverage sector in Hong Kong, China, Singapore, Malaysia, Thailand, United Kingdom, Canada and USA.’’ http://www.harilela.com/info/info_fs.htm

The Quality Hotel Dorval is designated a four stars hotel rating by Tourism Quebec, it exceeds the four stars standards and offers 159 elegant and spacious rooms equipped with Free High-Speed Internet access. A number of the rooms are equipped with Kitchenettes available for long-term stays.

There are two hotels under the same management: the Hilton Garden Inn and the Quality hotel as well as long term parking Golden Mile Plaza.

The Hotels are divided in departments: Front desk, maintenance, housekeeping, stewards, kitchen, drivers, accounting and Golden Mile Plaza (GMP).

My job there was an internee in the accounting department, which main objectives consisted of:

• Learning how to prepare bi-weekly employees payroll;

 This includes the coordination of payroll processing operations and related activities, utilizing Ceridian payroll.

• check the night audit;

 The night audits does most if not all the accounting , making sure the guests are billed correctly, closing one business day and starting the next one.

• print daily reports and;

 focus on providing the actual operating results for the previous

day and comparing those results with forecasts, budget, the previous month, and

last year’s information.

• post charges in the hotel’s operating system.

My first week as an internee, I was introduced to checking the Night Audit and the employees

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