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Exposé En Anglais sur les Conflits D'entreprise (document en anglais)

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Par   •  20 Avril 2015  •  1 022 Mots (5 Pages)  •  960 Vues

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INTRODUCTION

- definition

- conflict event

- level and type of conflict

I - functional and dysfunctional conflict

A - positive or functional conflict

The conflict which supports the goals of a group and also improves it performance is known as a functional or a positive conflict. The functional conflict is helpful in the achievement of the goals of a group as it aids in –

(iii) Promote Competition: Conflicts results in increase competition and this increased competition in turn results in more efforts. Some persons are highly motivated by conflict and service competition. Such conflict and competition can result in increased effort and output.

(iv.) Promote group cohesiveness: Some experts believe that conflict creates solidarity among the members of the group it also increases loyalty in the members of the group and inculcates a feeling of group identity as the members of a group compete with outsiders. This increased group cohesiveness can help the management in achieving the organizational goals effectively.

(v) Facing challenges: The abilities of individuals as well as groups can be tested during conflict. Conflict creates challenges for them and to face these challenges individual and group to need to be creative and dynamic. When they are able overcome these challenges successfully it leads to a search for the alternatives to the present methods which results in organizational development.

(vii) Increased awareness: Conflict creates an increased awareness about the problems faced by the group. The group members also become aware of the members involved in the problem and the methods adopted to solve the problem.

(viii) Quality of decision: Conflict result s in high quality decisions taken by the members of a group. During the conflict, the members express the opposing views and perspective which results in some high quality decisions. The members share the information and examine the reasoning of other members to develop new decisions.

(ix) Identification of weakness: The weaknesses of a group and its members can be identified easily during the conflict. It becomes easier for the management to remove these weaknesses once it becomes aware of these.

B - negative or dysfunctional conflict

The conflict which obstructs the achievement of the goals of a group is called a dysfunctional or destructive conflict. The characteristics of a dysfunction conflict are:

(i) Increased tension: a dysfunctional conflict can cause high level of tension among the members of a group and in some cases it becomes difficult for the management to resolve such a conflict. This increased tension may result in anxiety uncertainty, hostility and frustration among the members of a group.

(ii) High rate of employee turn over: Dysfunctional conflicts can cause some employees to leave the organization if they are not able to resolve the conflict in their favor. In such a case it is the organization that has to suffer to loss of its valuable employees.

(iii) Increased dissatisfaction: Dissatisfaction can be increased among the members of the party that looses in conflict. This struggle during conflict also results in decreased concentration on the job and in this way it can also adversely affect the productivity of the whole group.

(iv) Distrust: Conflict can result in a climate of distrust among the members of a group and also in the organization. It can decrease the level of cohesiveness among the group members who

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